Build houses of cards to bring memories to life.

Build houses of cards to bring memories to life.

You can get support by emailing us at support@builtbysnowman.com. The full details of our Customer Support Policy are below.
Customer Support Policy
Snowman is committed to providing helpful and timely customer support to ensure your gaming experience remains as positive and barrier-free as possible. We offer support to players of Where Cards Fall by the scope, hours, and channels below.
1. Scope of Support
Before contacting our Support channel, please refer to this guide of “Frequently Asked Questions” to see if the answer to your question can be found on our website; www.wherecardsfall.com.
Snowman’s support is available for the following:
1.1 Troubleshooting
1.2 Localization
2. Limitations of Support
2.1 Snowman’s customer support services do not extend to the following areas:
3. Who can contact Support?
3.1 This service is available to all players of Where Cards Fall on Apple Arcade. Support requests will only be processed if:
4. Support Channels
4.1 Customer support is available through the following official channels:
Email Requests can be made via email at: support@builtbysnowman.com
5. Unofficial Channels
5.1 The customer support team can only solve issues submitted via the channels above. However, we may respond to requests or comments made via social media channels with instruction for further support.
6. Response Time
6.1 Snowman’s studio hours are 9am - 6pm Eastern Time, Monday - Friday, excluding Canadian holidays. Support inquiries may be submitted at any time but expected response time will vary based on volume of requests and order in which they came.
7. Updates
Snowman will consider all serious requests submitted and will attend to the issues that majorly affect gameplay first and foremost. While we understand that encountering issues in any game may be frustrating, we thank you for your patience during the time it takes to improve and deliver an update of the current version.
Where Cards Fall does not collect or send any player data to any servers other than Apple’s for Game Center and iCloud. We do not collect any player data using third party servers or intermediaries of any kind.
Where Cards Fall collects data and stores it on Apple services such as iCloud and Game Center. We use iCloud to save your game, and Game Center to keep track of achievements and leaderboards. We do not store personal or gameplay data on our servers.
Where Cards Fall collects, uses, and discloses data from kids in the same way as for other users, as described in this policy. Where Cards Fall’s use of kids’ data is limited to support internal operations of the game. Parents can request deletion of data by contacting us at support@builtbysnowman.com.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@builtbysnowman.com.
Developer: The Game Band from Los Angeles, California
Publisher: Snowman from Toronto, Canada
Platforms: Nintendo Switch, Windows, iOS, iPadOS, macOS, tvOS
Release Date: September 19, 2019 [iOS, iPadOS, macOS, tvOS on Apple Arcade]
November 4, 2021 [Windows (Steam and Epic Game Store) and Nintendo Switch]
Website: https://wherecardsfall.com
Press Inquiries: press@thegameband.com
Description
Where Cards Fall is a slice of life puzzle game where you build houses of cards to bring formative memories to life. Create pathways through dreamlike spatial puzzles to navigate the insecurities and emotions of high school and beyond.
Along with helping you solve puzzles, the houses of cards give each scene a distinct identity and sense of place. As you solve them, you’ll gain small glimpses into our characters’ lives, uncovering memories within the houses of cards. While the puzzles gently flow into each other, things don’t always conclude neatly.
This is a coming-of-age story where growing up isn’t a straight line, but a cyclical process the characters engage with time and time again.
About The Game Band
The Game Band is a video game studio based in Los Angeles. We aim to inspire hearts and minds with games about the tension and beauty in everyday life.
The Game Band Founder and Creative Director, Sam Rosenthal began working on Where Cards Fall in a dorm room at the University of Southern California. While working on other projects (What Remains of Edith Finch, Skylanders, Where’s My Water?), he kept the spirit of the game alive in his spare time, re-igniting it years later after meeting Snowman Co-Founder Ryan Cash.
About Snowman
Snowman is a small studio at the centre of artful experiences. Whether as a developer or creative partner, our goal has always been the same: to create meaningful experiences that you may sit with for a short time, but that sit with you for a long while.
Founded in 2012 with the release of the to-do app Checkmark, we went on to launch Shifts, Circles, and Super Squares before collaborating with Harry Nesbitt on Alto’s Adventure and Alto’s Odyssey. In September 2019, Snowman will release Where Cards Fall and Skate City exclusively on Apple Arcade. On the horizon is DISTANT; our collaboration with Slingshot and Satchel.
Features
Videos
PC and Nintendo Switch Gameplay Trailer
Creative Director Demo
Trailer
Teaser
Screenshots
WhereCardsFall-Screenshots.zip (10 screenshots)










Images
WhereCardsFall-Images.zip (6 images)






Animations
WhereCardsFall-Animations.zip (7 gifs)







Logos
WhereCardsFall-Logos.zip (4 images)


Awards
Selected Articles
Additional Links
Social Media
Twitter: @wherecardsfall
Facebook: @wherecardsfall
Instagram: @wherecardsfall