You are a young architect at a crossroads. As you search your past for direction, your memories take shape as dreamlike puzzles. You build houses of cards to find your way through them, each solution a quiet step toward what comes next.
Originally released as a launch title for Apple Arcade, Where Cards Fall was lauded for its introspective storytelling, novel touch mechanics, and elegant design.
The Apple logo and Apple Arcade are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Arcade is a service mark of Apple Inc.
Support
You can get support by emailing us at support@builtbysnowman.com. The full details of our Customer Support Policy are below.
Customer Support Policy
Snowman is committed to providing helpful and timely customer support to ensure your gaming experience remains as positive and barrier-free as possible. We offer support to players of Where Cards Fall by the scope, hours, and channels below.
1. Scope of Support
Before contacting our Support channel, please refer to this guide of “Frequently Asked Questions” to see if the answer to your question can be found on our website; www.wherecardsfall.com.
Snowman’s support is available for the following:
1.1 Troubleshooting
Bugs of that affect gameplay such as crashes or inconsistencies with the controls
Answering general questions, providing direction to relevant documentation available
1.2 Localization
Translations of text in the game that are incorrect or misleading
2. Limitations of Support
2.1 Snowman’s customer support services do not extend to the following areas:
Hints or guides through the levels. A hint system is available in the game's menu.
Issues with external services such as iCloud or Game Center.
3. Who can contact Support?
3.1 This service is available to all players of Where Cards Fall on Apple Arcade. Support requests will only be processed if:
The request is made through one of our official support channels (see below)
The request falls under our scope of support
The request or communications thereafter contain all the necessary information to diagnose the issue
4. Support Channels
4.1 Customer support is available through the following official channels:
5.1 The customer support team can only solve issues submitted via the channels above. However, we may respond to requests or comments made via social media channels with instruction for further support.
6. Response Time
6.1 Snowman’s studio hours are 9am - 6pm Eastern Time, Monday - Friday, excluding Canadian holidays. Support inquiries may be submitted at any time but expected response time will vary based on volume of requests and order in which they came.
7. Updates
Snowman will consider all serious requests submitted and will attend to the issues that majorly affect gameplay first and foremost. While we understand that encountering issues in any game may be frustrating, we thank you for your patience during the time it takes to improve and deliver an update of the current version.
Terms of Service
Privacy Policy
Where Cards Fall does not collect or send any player data to any servers other than Apple’s for Game Center and iCloud. We do not collect any player data using third party servers or intermediaries of any kind.
Where Cards Fall collects data and stores it on Apple services such as iCloud and Game Center. We use iCloud to save your game, and Game Center to keep track of achievements and leaderboards. We do not store personal or gameplay data on our servers.
Where Cards Fall collects, uses, and discloses data from kids in the same way as for other users, as described in this policy. Where Cards Fall’s use of kids’ data is limited to support internal operations of the game. Parents can request deletion of data by contacting us at support@builtbysnowman.com.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@builtbysnowman.com.
Presskit
Fact Sheet
Developer: The Game Band from Los Angeles, California
Where Cards Fall is a slice of life puzzle game where you build houses of cards to bring formative memories to life. Create pathways through dreamlike spatial puzzles to navigate the insecurities and emotions of high school and beyond.
Along with helping you solve puzzles, the houses of cards give each scene a distinct identity and sense of place. As you solve them, you’ll gain small glimpses into our characters’ lives, uncovering memories within the houses of cards. While the puzzles gently flow into each other, things don’t always conclude neatly.
This is a coming-of-age story where growing up isn’t a straight line, but a cyclical process the characters engage with time and time again.
About The Game Band
The Game Band is a video game studio based in Los Angeles. We aim to inspire hearts and minds with games about the tension and beauty in everyday life.
The Game Band Founder and Creative Director, Sam Rosenthal began working on Where Cards Fall in a dorm room at the University of Southern California. While working on other projects (What Remains of Edith Finch, Skylanders, Where’s My Water?), he kept the spirit of the game alive in his spare time, re-igniting it years later after meeting Snowman Co-Founder Ryan Cash.
About Snowman
Snowman is a small studio at the centre of artful experiences. Whether as a developer or creative partner, our goal has always been the same: to create meaningful experiences that you may sit with for a short time, but that sit with you for a long while.
Founded in 2012 with the release of the to-do app Checkmark, we went on to launch Shifts, Circles, and Super Squares before collaborating with Harry Nesbitt on Alto’s Adventure and Alto’s Odyssey. In September 2019, Snowman will release Where Cards Fall and Skate City exclusively on Apple Arcade. On the horizon is DISTANT; our collaboration with Slingshot and Satchel.
Features
50 challenging spacial puzzles that exercise your imagination and strategic thinking skills
A captivating coming-of-age story told without dialogue
A unique art style inspired by contemporary artistic movements
Tactile, accessible controls hand-crafted for every device
Immersive audio and an original soundtrack. Headphones recommended!
